Functions

• Master Data: Article and Chain Store master data are conveniently entered into and maintained directly in the system. We also support standardized catalogue formats, e.g. BMEcat. The system supports individual item catalogues by product line or distributor.
• Individualization: All control data (item availability, Max Quantities, Push Orders, Info data, ...) can be configured system-wide, per chain store group or down to the individual chain store.
• Validity Control: The availability of items, Max Quantities, Push Orders and item prices are controlled in advance per configured life-spans, which are automatically activated/deactivated ‐ at any time, day or night, workday or bank holiday.
• Delivery Schedules: The order and delivery dates and times of the individual product lines are imported automatically into SERVAL Ordering. They are presented to the individual chain store in a well-arranged manner.
• Process Control: Every ordering process runs per the client's specifications. After order closing, the authorized agent has a distinct overview of the ordering run ‐ as a whole or down to the individual order. Single order items or orders may be corrected where necessary. After the authorized agent's approval, the orders are being sent out. All changes to any order item are being logged in the system and are easily accessible by any authorized user.
• Max Quantities: The maximum order amount for any item can be limited.
• Push Order: Items can be allotted to orders with the configured amount once or repeatedly.
• Catalogue: Detailed info for each orderable item is available directly in the system and always up-to-date. This includes photos, manuals, data sheets etc.
• Ordering Cockpit: During and after order taking, the Ordering Cockpit provides clearly laid-out views on accumulated and individual ordering amounts and values. This allows to find deviations and runaway values.
• Information Platform: Info Messages and electronic documents are shown to the user directly after logging on to the system.
• Internationalized: All monetary amounts in the system are processed respecting their currency (and the defined number of decimals). The system translates all temporal data into the time zone of the current user and displays time zone information. All parts of the system are internationalized (currently English and German).
• Transport Security: The orders are transferred to the target system in a secured and controlled way. Transfer failures are reported back to the authorized agent.
• Reporting: Tabular and chart reports run directly on the operational data and are always instantly available.

Features

• Web-based: SERVAL Ordering does not require any software installations, upgrades or maintenances. It can be accessed using any modern internet browser, including those from tablet computers and smartphones.
• Simple User Interface: The user interface of all eh2 modules is based on well known web interface components. The interface is intuitive and easy to use.
• Data Protection: All technical installations are operated in professional data centers in Germany, respecting the data protection laws there. The data of individual customers are stored in technically separate systems. Any network communication is performed via encrypted channels only.
• 24/7 Service: The system is available 24 hours a day, 7 days a week.
• Powerful: Due to modern technologies and foresighted software design, the system has no limitations whatsoever concerning volume, number of product lines, stores, products and such. The system has been designed to process several thousand orders in a few minutes.
• Development: Do you have additional requirements? Our system is being developed in an agile manner, and we would be happy to integrate your requirements. Please contact us to discuss solutions.